Privacy Policy

Effective Date: June 4, 2026  |  Last Updated: June 4, 2026

1. Introduction and Who We Are

Welcome to Pequod's Pizza. We are a food service business operating in the United States, dedicated to providing exceptional dining experiences to our customers. We take your privacy seriously and are committed to protecting your personal information in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), and the Federal Trade Commission (FTC) Act governing unfair or deceptive practices.

This Privacy Policy applies to all users of our website located at pequods-cafe.rest, as well as customers who interact with us in person, by phone, by email, or through any other means of communication. By using our website or services, you acknowledge that you have read and understood this Privacy Policy.

1.1 Contact Information

For all privacy-related inquiries, requests, or complaints, please contact us using the email address listed above. We strive to respond to all privacy-related communications within thirty (30) days of receipt.

2. Information We Collect

We collect various types of information in connection with your use of our website and services. The categories of personal information we collect are described in detail below.

2.1 Personal Information You Provide Directly

When you interact with Pequod's Pizza — whether by placing an online order, creating an account, signing up for our newsletter, contacting our customer service team, or participating in promotions — you may provide us with personal information, including but not limited to:

• Identity Information: Your full name, username, or similar identifier.
• Contact Information: Your email address, telephone number, billing address, delivery address, and postal code.
• Payment Information: Credit card numbers, debit card numbers, billing address, and other payment details. Please note that full payment card details are processed by our secure, PCI-DSS compliant third-party payment processors and are not stored on our servers.
• Order History: Details of food orders, special requests, dietary preferences, and purchase history.
• Account Credentials: Username and password if you create an account with us.
• Communications: Any messages, feedback, reviews, survey responses, or other content you send to us.
• Marketing Preferences: Your preferences regarding receiving marketing communications from us.

2.2 Information Collected Automatically

When you visit our website at pequods-cafe.rest, we automatically collect certain technical and usage information through cookies, web beacons, and similar tracking technologies. This information includes:

• Device Information: The type of device you use to access our website (e.g., desktop, mobile, tablet), your device's operating system, browser type and version, device identifiers, and hardware settings.
• Log Data: Your Internet Protocol (IP) address, browser type, internet service provider, referring and exit pages, the date and time of your visit, pages viewed, time spent on pages, and click-stream data.
• Location Data: General geographic location data based on your IP address. We do not collect precise GPS location data unless you explicitly consent to such collection.
• Usage Data: How you interact with our website, including which pages you visit, what you search for, items you view or add to your cart, and other actions you take on our site.
• Cookie Data: Information stored in cookies and similar technologies placed on your device. See Section 8 for more details about our use of cookies.

2.3 Information From Third Parties

We may receive information about you from third-party sources, including:

• Delivery and Logistics Partners: Third-party delivery services that fulfill your orders may share delivery confirmation and contact information with us.
• Payment Processors: Our payment service providers may share transaction confirmation and fraud prevention data with us.
• Analytics Providers: Services such as Google Analytics may provide us with aggregated data about how users interact with our website.
• Social Media Platforms: If you choose to log in or connect your social media account to our services, those platforms may share profile information with us, subject to your privacy settings on those platforms.
• Advertising Networks: Our advertising partners may share information about your interactions with our advertisements on third-party websites and platforms.
• Review Platforms: Customer reviews and feedback posted on third-party platforms may be associated with your publicly available profile information.

2.4 Sensitive Personal Information

We do not intentionally collect sensitive personal information such as Social Security numbers, government-issued identification numbers, financial account numbers beyond what is necessary for payment processing, health or medical information, racial or ethnic origin, political opinions, religious beliefs, genetic or biometric data, or information about criminal convictions. If you voluntarily provide such information (for example, noting a severe food allergy), we will handle it with appropriate care and use it solely for the purpose of fulfilling your request.

3. How We Use Your Information

Pequod's Pizza uses the personal information we collect for a variety of legitimate business purposes. We only use your information in ways that are consistent with this Privacy Policy and applicable law.

3.1 Provision of Services

• To process and fulfill your food orders, both online and in person.
• To manage your customer account and maintain your order history.
• To coordinate delivery services and communicate estimated delivery times.
• To process payments and issue receipts, refunds, or credits as appropriate.
• To respond to your inquiries, complaints, and customer service requests.
• To send you transactional communications, such as order confirmations, shipping updates, and account notifications.

3.2 Business Operations and Improvements

• To administer and improve our website, mobile applications, and overall service offerings.
• To conduct internal research, data analysis, and business intelligence activities.
• To monitor and analyze trends, usage, and activities in connection with our services.
• To detect, investigate, and prevent fraudulent transactions and other illegal activities.
• To ensure the technical functionality and security of our website and systems.
• To develop new menu items, promotions, and service features based on customer preferences.

3.3 Marketing and Promotions

• To send you promotional emails, newsletters, special offers, and information about new menu items — but only if you have consented to receive such communications or where we have a legitimate interest in doing so under applicable law.
• To personalize your experience on our website by displaying content and offers that are relevant to your preferences and order history.
• To conduct loyalty programs, contests, sweepstakes, or other promotional activities.
• To display targeted advertising on our website and third-party platforms, to the extent permitted by law.
• To measure the effectiveness of our marketing campaigns.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any marketing email we send you or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional messages related to your orders and account.

3.4 Legal and Compliance Purposes

• To comply with applicable federal and state laws and regulations.
• To respond to lawful requests from law enforcement agencies, courts, and government authorities.
• To enforce our Terms of Service and other agreements.
• To protect the rights, property, and safety of Pequod's Pizza, our customers, and the public.
• To establish, exercise, or defend legal claims.

4. Legal Basis for Processing

Where applicable under United States law, we process your personal information based on one or more of the following legal grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders, manage your account, and provide you with the services you have requested.
• Legitimate Interests: Processing is necessary for our legitimate business interests, including fraud prevention, website security, and service improvement, provided those interests are not overridden by your privacy rights.
• Legal Obligation: Processing is required to comply with applicable federal, state, or local law.
• Consent: Where we rely on your consent — such as for marketing communications — you have the right to withdraw that consent at any time.

5. Sharing Your Information With Third Parties

Pequod's Pizza does not sell your personal information to third parties. We do not rent or trade your personal data. However, we may share your information with carefully selected third parties in the following circumstances:

5.1 Service Providers and Business Partners

We share personal information with trusted third-party service providers who perform functions on our behalf, subject to strict contractual data protection obligations. These service providers include:

• Payment Processors: Companies that process credit card and other payment transactions on our behalf.
• Delivery Partners: Third-party delivery services and logistics providers who fulfill food orders.
• Cloud Hosting Providers: Providers of the hosting infrastructure on which our website and data systems operate.
• Email Marketing Platforms: Services that help us send and manage email communications.
• Analytics Providers: Companies such as Google Analytics that help us understand how users interact with our website.
• Customer Support Tools: Platforms that help us manage customer service communications.
• Advertising Networks: Partners who help us display relevant advertisements to users.

All service providers are contractually required to use your personal information only as directed by us and to implement appropriate security measures to protect your data.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information if we believe in good faith that such disclosure is required or permitted by law, including:

• In response to a valid subpoena, court order, or other legal process.
• To comply with a request from law enforcement or government authorities.
• To protect the rights, property, or safety of Pequod's Pizza, our customers, or others.
• To investigate potential violations of our Terms of Service or applicable law.

5.3 Business Transfers

If Pequod's Pizza undergoes a merger, acquisition, reorganization, sale of assets, or bankruptcy proceeding, your personal information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our website if your data becomes subject to a different privacy policy as a result of such a transaction.

5.4 With Your Consent

We may share your personal information with other third parties when you have given us your explicit consent to do so.

6. Data Security

Pequod's Pizza takes the security of your personal information seriously. We implement a range of technical, administrative, and physical security measures designed to protect your information from unauthorized access, disclosure, alteration, and destruction.

6.1 Security Measures We Employ

• Encryption: We use industry-standard Transport Layer Security (TLS) encryption to protect data transmitted between your browser and our website. Sensitive information such as payment details is encrypted both in transit and at rest.
• Access Controls: Access to personal data is restricted to authorized personnel who have a legitimate business need to access it. We implement role-based access controls and require multi-factor authentication for administrative access to our systems.
• Secure Payment Processing: We use PCI-DSS compliant payment processors and do not store full credit card numbers on our servers.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing to identify and address potential weaknesses in our systems.
• Employee Training: Our staff receive training on data protection best practices and are required to adhere to our internal data security policies.
• Incident Response: We maintain a data breach response plan and will notify affected users and relevant authorities in the event of a data breach, as required by applicable law.

6.2 Limitations of Security

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee the absolute security of your data. You are responsible for maintaining the confidentiality of your account credentials and for any activities that occur under your account. Please notify us immediately at [email protected] if you suspect any unauthorized use of your account.

7. Your Privacy Rights

Depending on your state of residence, you may have certain rights with respect to your personal information. We are committed to honoring these rights in accordance with applicable United States law.

7.1 Rights Available to All Users

• Right to Know / Access: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources from which it was collected, the purposes for which it was used, and the categories of third parties with whom it was shared.
• Right to Correction: You have the right to request that we correct inaccurate personal information we hold about you.
• Right to Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions (such as when we need to retain information to comply with a legal obligation or complete a transaction you have requested).
• Right to Opt Out of Marketing: You have the right to opt out of receiving marketing communications from us at any time.

7.2 Additional Rights for California Residents (CCPA/CPRA)

If you are a resident of California, you have the following additional rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know About Data Sales or Sharing: You have the right to know if we sell or share your personal information. We do not sell your personal information as defined under the CCPA/CPRA.
• Right to Opt Out of Sale or Sharing: You have the right to opt out of the sale or sharing of your personal information for cross-context behavioral advertising purposes.
• Right to Limit Use of Sensitive Personal Information: You have the right to limit our use of sensitive personal information to purposes strictly necessary to provide the services you have requested.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. We will not deny you goods or services, charge you different prices, or provide you with a different level or quality of services because you exercised your privacy rights.
• Right to Data Portability: You have the right to receive a copy of your personal information in a portable and, to the extent technically feasible, readily usable format.
• Authorized Agent: You may designate an authorized agent to submit requests on your behalf. We may require verification of the agent's authorization and your identity before processing such requests.

7.3 How to Exercise Your Rights

To exercise any of the rights described in this section, please contact us using one of the following methods:

• Email: [email protected]
• Website: pequods-cafe.rest

When you submit a request, we may need to verify your identity to protect your privacy and security. We will respond to verifiable consumer requests within forty-five (45) days, with an additional forty-five (45) day extension available if reasonably necessary, as permitted under applicable law. We do not charge a fee to process or respond to your verifiable requests unless they are excessive, repetitive, or manifestly unfounded.

8. Cookie Policy

Our website at pequods-cafe.rest uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and support our marketing activities.

8.1 What Are Cookies?

Cookies are small text files that are placed on your device when you visit a website. They allow the website to recognize your device and remember information about your visit, such as your preferences and actions. Cookies may be "session" cookies (which expire when you close your browser) or "persistent" cookies (which remain on your device for a set period of time).

8.2 Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the operation of our website, enabling features such as secure log-in, shopping cart functionality, and page navigation. These cookies cannot be disabled.
• Performance and Analytics Cookies: These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. We use services such as Google Analytics for this purpose.
• Functional Cookies: These cookies allow our website to remember choices you make (such as your preferred language or location) and provide enhanced, personalized features.
• Targeting and Advertising Cookies: These cookies record your visit to our website, the pages you visit, and the links you follow, enabling us and our advertising partners to serve advertisements that are relevant to your interests.

8.3 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or accept cookies, delete existing cookies, and set preferences for certain websites. Please note that disabling certain cookies may affect the functionality of our website. For more detailed information about the specific cookies we use and how to manage them, please refer to our full Cookie Policy, available on our website.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

9.1 Retention Periods

After the applicable retention period has expired, we will securely delete or anonymize your personal information. In some circumstances, we may anonymize your personal data for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

10. Children's Privacy

Pequod's Pizza's website, pequods-cafe.rest, and our online ordering services are not directed at children under the age of 18. We do not knowingly collect, solicit, or process personal information from individuals under the age of 18. If you are under 18 years of age, please do not use our website or provide any personal information to us.

If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take immediate steps to delete that information from our records. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we can investigate and take appropriate action.

Our practices are consistent with the Children's Online Privacy Protection Act (COPPA), which requires operators of websites directed to children under the age of 13 to obtain parental consent before collecting personal information from those children.

11. International Data Transfers

Pequod's Pizza is a United States-based business and our primary operations are conducted within the United States. The personal information we collect is generally stored and processed on servers located within the United States.

If you are accessing our website from outside the United States, please be aware that your personal information may be transferred to, stored, and processed in the United States. Data protection laws in the United States may differ from those in your country of residence. By using our services, you consent to the transfer of your personal information to the United States.

In the event that we engage service providers located outside the United States who process personal information on our behalf, we take steps to ensure that appropriate safeguards are in place to protect your information in accordance with applicable law. These safeguards may include contractual clauses, data processing agreements, and other legally recognized transfer mechanisms.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, or services that are not owned or operated by Pequod's Pizza. This Privacy Policy does not apply to those third-party websites. We have no control over the privacy practices of third-party sites and are not responsible for their content or privacy policies. We encourage you to review the privacy policies of any third-party websites you visit.

Third-party services that may be accessible through or linked from our website include, but are not limited to, food delivery platforms, social media networks, payment processors, review sites, and online mapping services. Your use of these third-party services is at your own risk and subject to their respective privacy policies and terms of service.

13. Do Not Track Signals

Some web browsers offer a "Do Not Track" (DNT) feature that sends a signal to websites requesting that they not track your browsing activity. Currently, there is no universally accepted standard for how websites should respond to DNT signals. Our website does not currently alter its data collection and use practices in response to DNT browser signals. However, we do honor opt-out requests for marketing communications and provide you with choices about how your data is used, as described in this Privacy Policy.

14. How to File a Privacy Complaint

We take privacy complaints seriously and will make every effort to resolve your concern in a timely and satisfactory manner. If you have a concern about how we handle your personal information, we encourage you to contact us first so that we can attempt to resolve the issue directly.

14.1 Contacting Us Directly

To file a privacy complaint or concern with Pequod's Pizza, please contact our privacy team using the following information:

• Email: [email protected]
• Subject Line: "Privacy Complaint – [Your Name]"
• Website: pequods-cafe.rest

Please include in your complaint: your full name and contact information, a description of your concern, the specific personal information or processing activity at issue, and the outcome you are seeking. We will acknowledge receipt of your complaint within five (5) business days and aim to provide a substantive response within thirty (30) days.

14.2 Filing a Complaint With a Regulatory Authority

If you are not satisfied with our response to your privacy complaint, or if you believe we are processing your personal information in violation of applicable law, you have the right to file a complaint with the relevant regulatory authority.

For users in the United States:

• Federal Trade Commission (FTC): The FTC enforces federal consumer protection laws, including rules governing unfair or deceptive practices related to privacy and data security. You may file a complaint with the FTC at:
  https://www.ftc.gov/complaint
  FTC Consumer Response Center, 600 Pennsylvania Avenue, NW, Washington, D.C. 20580
  Phone: 1-877-FTC-HELP (1-877-382-4357)
• California Privacy Protection Agency (CPPA) — For California Residents: California residents who believe their CCPA/CPRA rights have been violated may file a complaint with the California Privacy Protection Agency at:
  https://cppa.ca.gov
• State Attorney General's Office: Residents of any U.S. state may also file privacy-related complaints with their state's Attorney General office. Most state Attorney General offices have consumer protection divisions that handle privacy complaints.

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the services we offer. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at pequods-cafe.rest with a revised "Last Updated" date;
• Sending an email notification to registered account holders; and/or
• Displaying a prominent notice on our website.

Your continued use of our website and services after any changes to this Privacy Policy constitutes your acceptance of the updated policy. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. If you do not agree with the updated Privacy Policy, you should discontinue your use of our services and may request deletion of your personal information as described in Section 7.

16. Specific Disclosures for California Residents

In addition to the rights described in Section 7, California residents are entitled to the following specific disclosures under the CCPA/CPRA:

16.1 Categories of Personal Information Collected in the Last 12 Months

16.2 "Shine the Light" Law

California Civil Code Section 1798.83, also known as the "Shine the Light" law, permits California residents to request and obtain from us information about personal information we disclose to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at [email protected].

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please do not hesitate to reach out to us. We are committed to addressing your privacy inquiries in a timely and transparent manner.

When contacting us about a privacy matter, please include your full name, your contact information, a description of your request or concern, and any relevant details that will help us address your inquiry efficiently. We will make every effort to respond to all privacy-related communications within thirty (30) calendar days of receipt.

This Privacy Policy was last updated on June 4, 2026 and is effective as of that date. This policy is governed by the laws of the United States and applicable state laws. Any disputes arising under this policy shall be resolved in accordance with our Terms of Service.